STORE JOBS

CALL CENTRE AGENT (NEW ACCOUNTS) | MR PRICE MONEY

Company: Mr Price Group
Position: Call Centre Agent (New Accounts)
Division: Mr Price Money
Location: Durban
Job Type: Permanent

About the Role

Mr Price Money is looking for a customer-focused Call Centre Agent to assist with new account applications, customer queries, employment verification, and account-related administration. This is an excellent opportunity for candidates with call centre experience who enjoy helping customers and working in a fast-paced environment.

Minimum Requirements

  • Grade 12 (Matric)
  • Minimum 1 year call centre experience
  • Experience supporting customer accounts, account verification, updates, and issue resolution
  • Knowledge of:
    • Consumer Protection Act (CPA)
    • POPIA (Protection of Personal Information Act)
    • National Credit Act (NCA)
    • ICASA regulations
  • Computer literacy
  • Strong communication skills

Key Responsibilities

  • Handle customer queries and correspondence professionally
  • Verify employment and personal information provided on store card applications
  • Update customer information on relevant systems
  • Process store card applications
  • Review customer financial documents
  • Request outstanding supporting documents from customers
  • Provide guidance during the application process
  • Ensure excellent customer service and minimize complaints

Skills and Competencies

  • Strong customer service orientation
  • Attention to detail
  • Problem-solving ability
  • Analytical and evaluation skills
  • Professional telephone etiquette
  • Ability to work under pressure
  • Good verbal communication skills
  • Positive attitude and willingness to learn

Why Apply?

  • Opportunity to work for one of South Africa’s leading retail groups
  • Gain valuable experience in financial services and credit administration
  • Career growth and development opportunities
  • Professional and dynamic working environment

How to Apply

ONLINE APPLICATION

If you have Matric, call centre experience, and excellent communication skills, this could be a great opportunity to build a career with Mr Price Money.

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