CALL CENTRE AGENT: SAFE SCHOOLS REF NO: 70

Directorate: Institutional Management & Governance
SALARY : R325 one zero one per annum
CENTRE : South Africa

REQUIREMENTS : A applicable Diploma with 3 years terrific experience. Excellent communication competencies in at least two of the legitimate languages of the Western Cape (isiXhosa, English, Afrikaans).; Helpdesk / Call / On-line Certificate; Certificate in Basic Counselling or debriefing. Knowledge: A correct grasp of schools / establishments and the dynamics Skills: Must be in a position to work in a team. Must be polite, reliable, self-motivated and have correct interpersonal skills. Good client service skills. Ability to work under pressure. Active listener and analytical thinker. Professional cellphone manner. Be laptop literate. Ability to remain calm in an emergency and underneath pressure. Counselling and debriefing skills. Commitment to ongoing understanding and competencies development. Knowledge of faculty dynamics. Good written verbal exchange and documentation skills.

DUTIES : Providing a rational safety chance evaluation in faculty issues/crime. Providing a first line of guide to victims of abuse, violence and crime. Managing one of a kind classes of victims using psychological administration plans to forestall posttraumatic stress disorders. Assessing the situation and identifying, addressing and facilitating the counselling and referral on concurrent issues, using a multimodal approach. Plan crisis interventions for specific classes of crime. Act as referralagency for all calls registered. Provision of speedy response aid with regard to gang presence on school premises, and gang intimidation, threats, shootings and killings. Provision of on the spot aid and advice to schools in situations of vandalism and property damage, bodily assault, stabbing and standard fighting/ warfare. Provision of an statistics provider to learners, educators, parents, support staff, governing bodies, with regard to issues such as rules, guidelines and legislation when it comes to rights, responsibilities/ obligations. Rendering support and advice, or referring calls dealing with safety-related phenomena, including HIV/AIDS, substance abuse, trauma, teenage pregnancies, abortion and frequent queries. Serving as a crisis management group when required. Psychoeducation of purchaser and applicable household members. Collect and analyse data. Utilising the Safety Management budget.

ENQUIRIES : Mr. William JS Jantjies Tel No: (021) 467 2611/3

CLOSING DATE : 17 June 2025
NOTE : All shortlisted candidates have to make themselves handy to be interviewed at a date, time and place as decided with the aid of the decision panel. Please make certain that you submit your software on or earlier than the closing date as no late purposes will be considered. The decision system will be guided through the EE ambitions of the employing department. Kindly observe that technical help is only reachable from Monday to Friday from 8:00 to 16.00. Should you experience any difficulties with your on line application you can also contact the helpline at 0861 370 214. All shortlisted candidates will be subjected to a technical exercise that intends to check applicable technical factors of the job, the logistics of which will be communicated through the Department. Following the interview and technical exercise, the selection panel will advise candidates to attend a familiar managerial competency assessment (in compliance with the DPSA directive on the implementation of competency-based assessments). The competency assessment will be checking out accepted managerial potential the usage of the mandated DPSA SMS Competency Assessment tools. The nominated candidate will be required to whole the Senior Management Pre-Entry Programme before they may also be appointed into this post.